These terms and conditions (the “Terms”) apply to all foreign currency exchange, digital currency exchange, and remittance services (the “Services”) provided by Ariana Exchange Pty Ltd ABN 64 605 127 115, trading as Ariana Exchange (“Ariana Exchange,” “we,” “us,” or “our”). We are registered with AUSTRAC under Reg No: 100482130. By using our Services, you agree to be bound by these Terms.

1. Services Provided
   Ariana Exchange provides the following Services:
   Foreign currency exchange services, both online and in-store.
   Digital currency exchange services, including the buying and selling of cryptocurrencies.
   Remittance services for sending money internationally.
   These services may be provided via our website at www.arianaex.com.au (the “Website”) or in-store at our locations.
2. Acceptance of Terms
   By using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. We reserve the right to amend or revise these Terms at any time, with or without notice. It is your responsibility to review these Terms periodically for updates.
3. Eligibility
   We may refuse to provide Services to any person at our sole discretion, including without limitation, if you do not meet the required criteria or for compliance with regulatory or legal obligations.
4. Placing an Order for Currency Exchange
   Price Determination: The price for currency exchange is determined at the time of order submission, based on the exchange rate published by us.
   Minimum and Maximum Orders: The minimum online order is AUD 1,000, and the maximum total order value is AUD 9,500 within 24 hours, with a rolling 21-day limit of AUD 20,000.
   Denominations: You will not be able to choose your preferred denominations; the amount of foreign currency will be rounded to the nearest banknote denominations determined by us.
   Commission: We do not charge any commission for currency exchange.
   Corrections: You may correct any information provided up until the point of submission of the order. After submission, the order is considered final.
5. Digital Currency Exchange Services
   Nature of Service: We facilitate the exchange of digital currencies, including the buying and selling of cryptocurrencies.
   Price Volatility: Digital currency prices are highly volatile and can fluctuate rapidly. By using our services, you acknowledge and accept this risk.
   Transaction Limits: Minimum and maximum transaction limits apply. Details can be found on our Website or by contacting us directly.
   No Reversals: Once a digital currency transaction is confirmed, it cannot be reversed or refunded.
   Regulatory Compliance: You agree to comply with all applicable laws, including anti-money laundering and counter-terrorism financing regulations when using our digital currency exchange services.
6. Personal Information and Privacy
   You will be required to provide personal information, which will be collected and used by our Privacy Policy, available on the Website.
   The information we collect is used to fulfil our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act 2006) and to prevent fraud and illegal activities.
   You consent to us collecting and disclosing your personal information to third-party service providers to complete the transaction.
   We may request further identification or verification documents in compliance with applicable laws and regulations.
7. Order Processing and Payment
   Payment: Payment must be made in full upon order submission via bank transfer, with payment details provided upon order submission.
   Processing Time: Orders will be processed within three business days after payment is received, subject to delays caused by the payment provider or other unforeseen circumstances. If the order is placed after 3:00 PM (AEST), please allow an additional business day for processing.
   Cancellation: Orders cannot be cancelled once payment has been made.
   Late Payment: If payment is not received within 60 minutes after the order is placed, we reserve the right to cancel the order. We will charge a 3% administration fee and refund the balance to the original payment method.
   Refunds: If we are unable to provide the Service, we will refund the purchase amount to the bank account used to make the payment. Transaction surcharges will not be refunded. Refunds may take up to 10 business days to process.
8. Remittance Services
   Commission for Remittance Orders to Iran: A commission of AUD 30.00 will be charged for remittance orders under AUD 3,000.00 to Iran.
   Commission for Other Countries: The commission for remittance orders to other countries may vary. Please refer to the Website or contact us for specific commission rates.
   No Commission for Large Remittance Orders: No commission will be charged for remittance orders above AUD 3,000.00, irrespective of the destination country.
   Confirmation of Receipt of Funds: Customers must confirm receipt of the remittance funds within 48 hours of the transaction being processed. After 48 hours, Ariana Exchange is not responsible for any issues related to the receipt of funds.
9. Collection of Currency
   In-Store Collection: You may choose a date for the in-store collection of your foreign currency. Upon collection, you must present the same photo identification used during the order process.
   Verification: You must sign for the collection of your order, and we may take a copy of your photo identification.
   Failure to Collect: If you fail to collect your order within 72 hours of the nominated collection date, the order will be marked as “Uncollected,” and we will attempt to contact you to arrange a new collection date. If you do not collect or reverse your transaction within 90 days, your uncollected currency will be treated as unclaimed money.
10. Limitation of Liability
    No Liability for Service Failure: Ariana Exchange is not liable for any failure to provide services due to technical issues, system failures, or other reasons beyond our control.
    Maximum Liability: Our maximum liability to you for any claim arising from the use of our Services is limited to the purchase price of the order.
    External Links: We are not responsible for content or information on third-party websites that may be linked from our Website.
11. Compliance with Laws
    You agree to comply with all applicable laws and regulations when using our Services. This includes compliance with the AML/CTF Act 2006 and other relevant anti-fraud and anti-money laundering regulations.
12. Governing Law and Jurisdiction
    These Terms and Conditions, and any disputes arising from them, are governed by the laws of the State of [Insert State], Australia. Any disputes that cannot be resolved amicably will be resolved in the courts of [Insert State].
13. Miscellaneous
    If any part of these Terms is deemed unlawful, unenforceable, or invalid, such parts shall be severed from the remaining Terms, which will continue in full force.
    These Terms constitute the entire agreement between you and Ariana Exchange regarding the provision of the Services.
    By using our Services, you agree to be bound by these Terms and Conditions.